Let’s Engineer Your
Next Solution
Need a custom packaging solution? Have technical questions about our equipment? Our engineering team is ready to provide expert guidance and reliable support.
Contact Information
Reach our engineering and support teams directly
Sales Inquiries
sales@olym-pak.com
Response within 4 hours
24/7 Technical Support
+86 (512) 1234-5678
Available 24/7 for emergencies
Business Hours
Monday – Saturday
9:00 AM – 7:00 PM (China Time)
Factory Location
Leyu Town, Zhangjiagang
Jiangsu Province, China 215600
Facility Tour
Schedule a Visit
6,000m² manufacturing facility
After-Sales Service
service@olym-pak.com
Spare parts & maintenance
Department Contacts
Engineering & Design
Project Management
Spare Parts
Our engineering team is available during business hours. For urgent technical issues, please use the emergency support line.
Request a Quote
Tell us about your project requirements and our engineering team will provide a customized solution within 24 hours.
Need immediate assistance? Call our engineering team directly: +86 (512) 1234-5678
Available Monday-Saturday, 9:00 AM – 7:00 PM (China Time)
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For business inquiries: marketing@olym-pak.com
Frequently Asked Questions
Find answers to common technical questions about our equipment, installation, maintenance, and support services.
Response time: within 4 hours | 24/7 emergency support available
Technical & Order Support
Need assistance with your equipment? Our technical support team is ready to help with installation, maintenance, and parts.
Equipment Installation
Guidance for setup and installation of your machinery
- Review installation manual provided
- Schedule on-site technician visit
- Complete pre-installation checklist
- Commissioning and testing
Maintenance & Service
Preventive maintenance and repair services
Technical Support
Expert assistance for operational issues
Spare Parts Ordering
Order genuine replacement parts
Warranty Claims
File and track warranty requests
Technical Documentation
Manuals, specs, and engineering drawings
For immediate technical assistance: +86 (512) 1234-5678 or support@olym-pak.com
For critical issues, our emergency support line is available 24/7
Shipping & Installation
Complete logistics solutions for your equipment — from factory floor to your production line.
Global Equipment Shipping
Secure worldwide delivery for all machinery and components
Installation & Commissioning
Professional on-site setup and training
Warranty & Returns Policy
Comprehensive coverage for your equipment
Delivery Timelines
Clear and realistic shipping schedules
Estimated Shipping Times by Region
Times are estimates and may vary based on customs clearance and local conditions
On-Site Installation Available
Our engineering team can travel to your facility for professional installation, commissioning, and operator training.
Learn about installationExtended Warranty Options
Protect your investment with our comprehensive warranty packages, including preventive maintenance and priority support.
View warranty plansAll shipments are fully insured and include real-time tracking. For urgent parts delivery, express air freight options are available.
Customer Support Promise
We stand behind every machine we deliver. Our comprehensive support network ensures your operations run smoothly, 24/7, anywhere in the world.
24/7 Technical Support
Round-the-clock assistance for critical issues
4-Hour Response
Guaranteed response time for all inquiries
On-Site Service
Engineers available for on-location support
Extended Warranty
Comprehensive coverage for your equipment
Global Coverage
Support network across 30+ countries
Genuine Parts
OEM-certified spare parts guaranteed
Support Plans
Basic Support
- Email support
- Documentation access
- Software updates
Premium Support
- 24/7 phone support
- On-site service
- Priority parts
Enterprise Support
- Dedicated engineer
- Quarterly maintenance
- Training
"When our filling line went down at 2 AM, the Olym-Pack support team responded within an hour and guided us through the repair remotely. That's what I call true commitment to customer success."